Last updated: 21 July 2026
At Sun Software Market, we want customers to have clear information about returns and refunds. This Return & Refund Policy explains how to request a return, cancel an eligible order, or report a damaged, defective, incomplete, or incorrect product.
You may request a return within 14 days of the date your order was delivered.
To request a return, contact us at info@sunsoftwaremarket.com before sending the product back.
Please include the following information with your request:
To be eligible for a return, the product should be unused, unwashed, undamaged, and in the same condition in which it was received.
Where possible, the product should also be returned with its original packaging, labels, tags, accessories, and any other materials supplied with it.
A receipt, order confirmation, or other proof of purchase may be required before a return can be approved.
Unless a product arrived damaged, defective, incomplete, incorrectly described, or different from what was ordered, we may be unable to accept returns for:
Please inspect your order after delivery and contact us promptly if a product arrives damaged, defective, incomplete, incorrectly described, or different from what you ordered.
Email info@sunsoftwaremarket.com and include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where applicable.
After reviewing the information provided, we may offer an appropriate resolution, such as:
Please contact us before sending any product back. Returns sent without prior contact may be delayed or may not be accepted.
Unless we provide different return instructions, approved returns should be sent to:
Address: 1111 FM 1485, Office 4048, Conroe, TX 77301, United States
We recommend using a trackable shipping service and keeping your receipt and tracking information until the return has been completed.
Customers are normally responsible for return shipping costs when returning a product because of a change of mind, personal preference, incorrect size selection, or accidental order.
When a product is confirmed to be damaged, defective, incomplete, or incorrectly supplied, we will provide appropriate return instructions and determine responsibility for reasonable return shipping costs.
Shipping costs are not refundable unless the product was damaged, defective, incorrectly supplied, or a refund is otherwise required under applicable law.
After receiving the returned product, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the order. The time required for the refund to appear may depend on your bank, card provider, or payment service.
We may reduce or decline a refund when a returned product shows signs of use, washing, damage, missing parts, or handling beyond what is reasonably necessary to inspect it.
To request a cancellation or order change, contact us as soon as possible after placing your order.
We will review your request, but an order may not be changed or cancelled after processing, packing, or shipment has begun.
If the order has already been shipped, you may need to wait until it is delivered and then request a return under this policy.
If we are unable to ship an order within the stated shipping period, we may contact you with an updated estimated shipping date.
Where applicable, you may choose to accept the delay or cancel the affected order for a refund. If we determine that an order cannot be fulfilled, the order will be cancelled and the amount paid for the unshipped product will be refunded.
If you have received confirmation that a refund was issued but it has not appeared in your account, please first check with your bank, card provider, or payment service.
If the refund is still missing after contacting your payment provider, email us at info@sunsoftwaremarket.com.
For questions about cancellations, returns, damaged products, replacements, or refunds, please contact us:
Email: info@sunsoftwaremarket.com
Phone: +1 (XXX) XXX-XXXX
Address: 1111 FM 1485, Office 4048, Conroe, TX 77301, United States
Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to customers under applicable federal or state consumer protection laws.
